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You are here: Home / Archives for student retention and loan default rates

Student satisfaction linked to lower loan default rates

September 12, 2016 by Julie Bryant, Associate Vice President for Retention Solutions, RNL Leave a Comment

In a series of studies over the last few years, Ruffalo Noel Levitz has documented the link between student satisfaction and several key institutional metrics:

  • Retention: Student satisfaction is linked with HIGHER retention based on a 2009 study by Dr. Laurie Schreiner. Student satisfaction accounts for 17 percent of the variation in retention at four-year institutions. A 2015 study by Dr. Karen Miller also revealed a strong correlation between student satisfaction and retention at two-year community colleges.
  • Graduation Rates: A 2014 Ruffalo Noel Levitz study reported that overall institutional student satisfaction rates were tied to HIGHER institutional graduation rates in a linear relationship for four-year private institutions, community colleges, and career and private schools. Four-year public institutions also reflected a link that peaked with medium range graduation rates and then declined slightly with the highest graduation rates.
  • Alumni Giving: Four-year public and private institutional student satisfaction levels were HIGHER for institutions with greater alumni giving rates, based on a 2015 Ruffalo Noel Levitz study. Satisfaction with campus involvement and individual relationships had the strongest correlation with greater alumni giving levels.

[Read more…]

Filed Under: Enrollment Management, Student Success and Retention Tagged With: link between student satisfaction and loan default rates, student retention, student retention and loan default rates, student satisfaction

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