Millions of students now enroll in online courses each year, but how satisfied are they with the educational experience in their courses? Do they feel the education they receive is valuable? Do they receive enough support from their institutions? And how do student perceptions vary between those enrolled at four-year or for-profit institutions and those enrolled in community college/two-year programs?
The 2015-16 National Online Learners Satisfaction and Priorities Report examines the satisfaction levels and areas of priority for students enrolled in online programs. The report is based on 118,322 student responses from 132 institutions which have administered the Priorities Survey for Online Learners between the fall of 2012 and the spring of 2015. For the first time, the data have been analyzed to look at the responses for students at four-year and two-year institutions separately.
Online learner satisfaction at four-year and two-year institutions
The following tables show two measurements:
- Satisfaction—How many students said they are satisfied with their overall experience.
- Re-enroll—The percentage of students who said, if they had to do it all over again, they would repeat their online learning experience.
Comparing trends at four-year institutions and community colleges, satisfaction and re-enrollment ratings have held relatively steady at four-year institutions, with an increase in the past academic year. At community colleges, the satisfaction levels took a dip last year before rebounding this year, while re-enrollment percentages have held steady.